Return & Replacement Policy – VapeholicsGR

At VapeholicsGR, we strive to provide high-quality products and a seamless shopping experience. If you encounter any issues with your purchase, we’re here to help!

Returns & Replacements

If you receive a defective or faulty product, you may return it to us for a replacement or a store coupon. Here’s how our process works:

1. Report the Issue – Contact our customer support team within 7 days of receiving your order. Provide your order number and a brief description of the issue. Photos or videos may be required for verification.
2. Return the Product – If necessary, we will ask you to send the defective item back to us. The product must be returned in its original packaging.
3. Inspection & Approval – Once we receive the product, our team will inspect it to confirm the issue.
4. Replacement or Store Credit – If the product is deemed defective, we will send you a brand-new replacement or issue a store coupon of equal value, which you can use on a future purchase.

Important Notes

• Returns are only accepted for defective or faulty products.
• We do not offer refunds—only replacements or store credit.
• Shipping costs for returns may be covered by us depending on the case.
• Products damaged due to misuse or normal wear and tear are not eligible for return.

For any questions, feel free to contact our support team. We’re here to ensure you have the best vaping experience with VapeholicsGR!